UPDATE:Â This seminar occurred in the past. View the complete list of upcoming seminars to discover live programs that are available now.
Have you ever felt the hair stand up on the back of your neck while talking to a client? Or has a combative client left you feeling angry and frustrated?
You won’t want to miss the upcoming High Conflict Personality seminar, where Michael Lomax will explain how to recognize these personalities and teach you practical skills for dealing with these clients more effectively.
By attending this seminar, you’ll become better equipped to work with high conflict personality clients. You’ll learn how to
- Identify 5 common patterns of high conflict personality,
- Manage your anxiety when working with high conflict personalities,
- Build effective working relationships to help you connect with your client,
- Respond to misinformation provided by your client,
- Structure the dispute resolution process, and
- Educate and coach your clients.
Register online now for one of the two seminar offerings:
Edmonton – Tuesday, October 7
Calgary – Wednesday, October 8
Michael has diverse and extensive experience in mediation and a private practice based out of Victoria, BC. He’s also an affiliate speaker with the High Conflict Institute in San Diego, CA. Register now and reserve your spot to learn from the insights he’s gleaned from his years of experience.
