Money, Money, Money… MONEY!
Holli McVean

Accounts receivable can have a major impact on the profitability of a practice. Find out about why they occur and the various techniques managing them effectively, including the importance of dealing with them in a timely fashion, calculating interest, making collection calls, and using small claims court to recover them. This paper was drawn from materials presented at the Law Office Management seminar held in April 2012.

Office Management
Laura McCambley

This paper explores a range of options for effective office management. The versatility of office administrators and the use of policies and procedures as tools to increase efficiency are examined in a practical way. The article also provides some practical tips for improving your business and encouraging job satisfaction for employees. A must read paper for lawyers wanting to ensure the prosperity of their firm.

Client Management
Jude Winters

This paper discusses what it takes to effectively manage the people who engage your services—your clients. It touches on the importance of using technology, having a good marketing strategy, and having a good team of people working with you.

Attracting and Retaining Employees
Catina Aronson

This paper walks you through a step by step process for creating a great corporate culture with great people. From the use of recruitment agencies, to interviewing techniques, to orientation and training, to performance management, this paper is a “one stop shop” for how to find great people and encourage job satisfaction.

The materials were drawn from Law Office Management program held in April 2012.