This paper offers suggestions for what to do when receiving an unexpected call from a client in custody. Points discussed include addressing privacy considerations, responding to a client with special needs, speaking to the arresting officer, explaining the right to silence to a detained client, and dealing with release.

This paper is part of a collection presented at LESA’s Criminal Procedure Fundamentals program in Calgary on September 21, 2018 and in Edmonton on September 28, 2018.